I’m really disgusted with this site. Six month into a twelve months plan they charged me for another plan that I did not subscribe to. They charged me $658.80 for the new plan! I emailed them, explained the situation, and they didn’t help and even wrote at the end of the email that their “decision was final”. Reading between the lines, they weren’t to listen to me or help me resolve the problem. I reached out to Fair Trading, explained my situation and had a case manager work on my behalf. They were able to contact this site and get my money back. I’m shocked with this behavour. Stay away from this awful company.

Matches appear not to be real people. A total waste of money. Cancelling your account is only possible after being ripped off for 12 months. I wait with bated breath to see if my account is cancelled next month. Save you money people.

This site needs to be sued! I used service for 2weeks and cancelled. Now they have turned me into to collection after 6 months to extort a 1 year membership fee. No cooling off period, matches don’t match or live in my area. This dating site is old and changed their personality match test. (example of questions…which ink blob do you like better?! None of my matches matched! this site told me to lower my expectations. I guess I should not expect to meet someone in the same state, or someone I have anything in common with.

Do not get app waste of money. Got no matches. All people are 200km plus away or have nothing in common. Asking for a refund and it is way to expensive

Cancelled account, continues to charge, have not logged in for over 12 months, can not log in or even reset password to confirm the account is cancelled, then that sell of the debt to a collect house. Avoid at any cost.

Claims to use algorithms to find your perfect match. If it does these must be remarkably unsophisticated, as it kept suggesting people hundreds of kilometres from me, sometimes of the wrong gender. I wish I had read a review of the site before committing to upgrading to using its paid facility. It is expensive, and I think offers poor value. The real kick in the teeth however is the impossibility of cancellation: this site will continue to debit your card when you cancel; in my opinion this is tantamount to fraud.

Expectation vs reality is distant galaxies apart. Inconsiderate and financially driven above everything else. The fine print is a killer, no corporate conscience. Will tell all and sundry how bad this platform is. They disguise the renewal process. Just got slugged $600 for an app I haven’t used. Unscrupulous and deceiving. Terrible to deal with!

Do not waste your time or money on this app. The terms and conditions are misleading, particularly if you choose to sign up for a premium membership. You can’t see members’ profiles until you sign up, and if cannot find what you are looking for, you will still have to pay the full price of the contract. There is no 14-day cooling-off period that is honored, except for a few American states.

Inaccurate cancellation policy. Worst service i have ever received. Tried to cancel immediately and now 6 months later I have debt collectors after me. The absolute worst , shameful money scam I have ever had the unpleasure of dealing with.

I cancelled the day after subscribing to the free subscription! They’ve now signed me up for 12months! And continuously now harass me with emails etc. They’ve now sent me to collections! Be careful!

DO not sign up for this nonsense. Do not waste your time. A friend signed me up for a 12-month plan. Cancelled within the 3 day trial period. Inaccurate cancellation policy stating I have to pay the remaining 11-month installments because the cancellation policy does not apply in my country. Cancelled PayPal direct debit then started receiving emails from collection house LTD. Paid the outstanding balance after sending numerous compliance emails of proof and evidence … asked to speak to CEO or someone more in charge of customer service at E harmony. No reply or response. Now paid for a 12-month service that I never have or intend on using.

Total waste of time and money. All computer generated messages fake. No genuine people here. Just a money extracting website, stay away.